Dear Customer, please note that the home pick-up service will be suspended for the holidays from 19/12/2025 to 06/01/2026 inclusive.
The service will resume starting from 07/01/2026.

Thank you for your attention and Happy Holidays.

SCHEDULE PICKUP

Instructions for Completing the Fields

To proceed, you must provide at least one contact number (phone or mobile);

The purchase document file must be in one of the following formats: bmp, jpeg, jpg, png, pdf

The file must be less than 500KB in size.

Please note that RNR Group is a service company and does not hold your personal or purchase-related data; therefore, please complete all required fields.

* Upload Purchase Document

In the attachment, include: a photo, a scan, or an image of the receipt or invoice.
If purchased online, the purchase document can be downloaded directly from the website.

* Product Available From

SUMMARY

Upload Purchase Document

Pickup Date

DEVICE DATA

Model

Not a required field.

* Seller Name

* Weight - Kg

Enter only the numeric value in Kg.

* Type of Claim

* Purchase Date

Serial Number

Not a required field.

* Authorization Code / Service Code

* Observed Defect

DEVICE DATA SUMMARY

Brand

DIDIESSE

Claim Type

Model

Purchase Date

Seller Name

Serial Number

Weight

kg

Observed Defect

PICKUP DETAILS

* First Name

* Address

* ZIP Code

Note for the courier

* Email

* Last Name

* City

* Province

* Country

* Mobile Phone

PICKUP DETAILS

First Name

Last Name

Address & Street Number

City

ZIP Code

Province

Note for the courier

Country

Italy

E-mail

Mobile Phone

* I accept the Privacy Policy

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